Privacy Policy – Allwis.ai
Effective date: June 2025
Allwis.ai (“we”, “us”) is committed to protecting your
privacy. This policy describes how we collect, use, and store data in
connection with our suite of solutions.
🔍 1. What Data We Collect
✅ When You Use Allwis.ai
services:
- Prompt
Content: All prompts generated through the applications and services
of the Allwis ecosystem (Allwis
Excel add-in/Google Sheet add-in, Allwis.ai standalone client, cloud
administration application) may be logged and analyzed
for reliability scoring, telemetry, and governance, depending on your
subscription tier.
- LLM
Outputs: We may transiently process model responses in memory for the
purpose of enforcing expected formats (e.g. number-only responses), result
validation, and scoring. These responses are not stored permanently unless
explicitly logged by Enterprise customers for audit or governance
purposes.
- Usage Logs: Metadata such as
timestamp, API key alias (not full key), prompt type, model used, and
latency.
- Error
Reports: Automatic error logging (e.g. timeouts, malformed prompts,
model errors).
🔒 Enterprise customers
using local LLMs exclusively control all aspects of the process from prompt
logging visibility and data retention via their admin dashboard.
⚖️ 2. Why We Collect
It
- Product
Functionality: To render prompts and LLM results into your
spreadsheet.
- Prompt
Optimization: Improve the precision and reliability of future prompts.
- Security
& Governance: Flag anomalies, risky prompt behavior,
or conflicting outputs.
- Performance
Monitoring: Help debug and improve performance across different LLM
providers.
- Team
Insights (Enterprise only): Allow centralized analysis of AI
usage trends across teams.
🛡️ 3. Your Data,
Your Control
- We never
sell your data.
- You
retain full ownership of any content and prompt text.
- LLM
API keys are stored locally in your session or browser – never on
our servers.
- Enterprise
plans can choose to:
- Disable
all prompt logging.
- Store
logs within their own infrastructure via webhook or API.
- Require
admin approval before prompts are sent.
🌐 4. Data Hosting &
Transfers
- All
logged data is stored in secure, encrypted databases within the European
Union (EU) or US, depending on the customer’s region.
- For
LLM processing, your data is transmitted only to the model endpoint you
configure via API (e.g. OpenAI, Anthropic), under your own API key.
🔏 5. Legal Basis for
Processing (GDPR)
- Consent:
For prompt logging and telemetry in Basic/Pro plans, we rely on user
consent provided at onboarding.
- Legitimate
Interest: To maintain product functionality and improve reliability.
- Contractual
Necessity: For Enterprise plans where governance and audit logging are
a product feature.
📅 6. Data Retention
- Prompt
Logs: Stored for 90 days (Basic/Pro) or per admin policy (Enterprise).
- Telemetry:
Aggregated after 30 days for performance analysis.
- Error
Logs: Stored for up to 60 days unless required for security review.
📬 7. Contact Us
For privacy concerns, reach out to:
📧
privacy@allwis.ai